Our Service Promise to you
Welcome to St. Clair College Employment Centre. We provide you with one-stop access to the employment programs and services you want and need, through respectful, flexible and personalized service.
As a member of the College Sector Employment Services (CSES) network, we are committed to achieving the highest standards of service delivery, putting you and your needs at the center of everything we do.
This Service Charter clearly sets out the standards you can expect, across the full range of employment services we provide. It expresses:
1. who we are;
2. what we do;
3. our province-wide service commitment;
4. what level of service you can expect from us (our service standards);
5. what we need from you; and,
6. what to do if you would like to provide a comment or concern about the level of service provided.
We are accountable to you. We will monitor our performance against these service commitments and will publish our results annually. If you would like to comment on the service standards set out here or if you have any suggestions about how we can improve our performance in any area, please let us know.
Who we are:
We are Employment Ontario’s Employment Services within the Ontario College system. As part of this network, our goal is your goal – to help you find sustainable employment. Our ‘start-to-finish’ Employment Services works in partnership with you to identify your needs, lay out a clear service plan, ensure you have access to the services and information you require (including external services), and provides direct employment services such as job search assistance, job matching and placement, and job retention support and follow-up. Our success is measured by your success and satisfaction.
Who we serve:
What we do:
Our Resource Centre provides you with:
- information on resources, programs and services available through us and in your community
- access to computers, the internet, fax and photocopy equipment to support job search
- support for computer and internet use, including identification of sites for such things as on-line self-assessment, employment preparation, career, employment and training decision making
- information on local, provincial and national labour markets, including such things as job postings, occupational, regulatory and training requirements, emerging and declining sectors
- information on workplace safety, including rights and responsibilities of individuals and employers
- orientation/information sessions in areas such as job search tools and strategies, apprenticeship training, the Canadian workplace
- opportunities for individuals and employers to meet through such things as workshops and job fairs
- integration with and outreach to the community by providing information and workshop sessions in other locations, such as schools, community centres, settlement organizations
Our job search service* supports you with:
- exploration, identification and clarification of interests, abilities, skills, education and experience in relation to short and long term career and employment goals
- exploration of occupational and training requirements related to career and employment goals
- orientation to the workplace – rules and expectations of employers, rights and responsibilities of employees, Canadian workplace culture
- consulting in life skills that support successful employment
- support for disclosure of disabilities that may affect workplace participation
- preparation of job search tools such as resumes and applications, interview and job search strategies, school and training records
- support in assessing qualifications against job requirements
- information about professional accreditation, language, credential and prior learning assessment
- support, mentoring and coaching during the job search process, and
- supported referral and access to other services including, but not limited to education and training
- guidance on apprenticeship in skilled trades
Our job matching, placement and incentives* provides you with:
- assistance in matching your skills and interests with work opportunities
- negotiating and developing opportunities with employer’s on your behalf
- experiential or on-the-job training
- placement support in identifying and resolving workplace issues that may affect your success, and
- if necessary, financial support to help accommodate barriers to employment, based on eligibility
Our job retention support* provides you with such services as:
- identification of the need for additional support (with you and your employer, as appropriate)
- development of a support plan for you and the employer (as appropriate)
- monitoring of the employment relationship and its impact on workplace success, facilitating adjustments as required
* Some criteria for access applies
Our Service Commitment/Pledge:
St. Clair College Employment Centre is the only place you need to remember for all of your employment needs. We value our contribution to Ontario and are proud of our reputation for excellence – excellence in the programs we manage, the quality of service we offer our community, and the results we achieve. When a CSES member provides a service to you, we are guided by the following five key principles:
1. You will find our staff to be caring, respectful, courteous, helpful and considerate at all times, guided by their professional service ethics.
2. We respect your time, and strive to be available when and where you need. We know that your time is valuable, so we work hard to serve you as quickly as possible, which includes accommodation for special needs.
3. You are at the centre of everything we do. We listen to what you tell us and provide service in collaboration and in consultation with you. Recognising the diverse needs of our users, we always provide information in a clear and concise manner.
4. You can count on our centre and our competent staff to have the most accurate, up-to-date and relevant knowledge, information and resources to help you get what you need. You can count on us to listen carefully to your needs and questions, and guide you through the process of getting the services you require, from start to finish.
5. We are accountable to you. We monitor our results and adjust our services continuously to ensure that you are getting the service you deserve. We respect your right to privacy and value the trust you place in us.
How you can help:
We make every effort to adhere to the standards outlined in this Charter. You can help us help you by:
- providing timely, complete and accurate information;
- ensuring we always have your most recent contact information;
- treating our staff and centre with courtesy and respect;
- honouring your commitments with us; and,
- providing us with feedback.
1. We are here when you need us:
a) Convenient and extended hours of service
b) Relevant and reliable information is available on our website: stclairemploymentcentre.com
2. If we don’t know, we will find out. [data source – satisfaction survey]
3. You can count on us for ongoing support and follow up, until we mutually agree you don’t need our support anymore. [data source: case notes-all clients contacted at least once bi-weekly, or as negotiated with client]
4. We will be your one-stop source for quality, relevant, accurate and up-to-date employment information, resources and service. If we don’t have it, we’ll make every effort to get it. [data source – survey - I got everything that I was looking for]
5. Our dynamic evolving service plans will ensure that you always know what you need to do, what we need to do, and what you can expect in the future. [data source - # of service plans signed off closed by clients]
6. Flexible, seamless service available across the channels – in person, web, or phone. [metrics on service channel usage]
7. We value your time:
a. No appointment necessary for first visit
b. Service determination or needs assessment within 24 hrs, first scheduled service will be available within 5 business days
c. All messages returned within 1 business day
d. You will not be kept waiting longer than 10 minutes for your scheduled appointment. Revised resumes and cover letters will be available within 3 business days
e. In accordance with the requirements of your service plan, we will be in contact a minimum of once monthly or more often as is required
f. Employer job postings will be posted within 24 hrs
We will deliver results and report to our customers annually.
Comments and Concerns:
We are committed to listening and addressing your service concerns at the first point of contact. We view effective resolution as a very important part of our commitment to improving how we deliver our services to you. Let us know, we want to assist!
First Step – Talk to your Employment Consultant
Second Step – Talk to the Employment Centre’s Site Coordinator in Amherstburg, Windsor or Wallaceburg
Third Step – Talk to the Employment Centre Director
Your privacy will be respected and protected.
You will always receive an acknowledgement within 2 business days and a response within 5 business days.